This Privacy Policy (or Information Treatment Policy) and conditions of use is applicable to www.primecartagena.com, which belongs and is managed by the legal entity TS TRAVEL SOLUTIONS SAS NIT. 901498185, domiciled in the city of Cartagena.

In addition, the international payment process is managed by the company TS TRAVEL SOLUTIONS LLC, ENTITY ID 36-5056718

PRIME CARTAGENA Personal Data Processing Policies

This Privacy Policy establishes the terms in which PRIME CARTAGENA uses and protects the information that is provided by its users when using its website. This website is committed to the security of its users’ data. When we ask you to fill in the personal information fields with which you can be identified, we do so ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated, so we recommend and emphasize that you continually review this page to ensure that you agree with such changes.

Information that is collected

Our website may collect personal information such as: Name, contact information such as your email address and demographic information. Likewise, when necessary, specific information may be required to process an order or make a delivery or billing.

Use of the collected information – purposes of data processing

Our website uses the information in order to provide the best possible service, particularly to maintain a user registry, of orders if applicable, and to improve our products and services. It is possible that periodic emails will be sent through our site with special offers, new products and other advertising information that we consider relevant to you or that may provide you with some benefit, these emails will be sent to the address that you provide and may be canceled whenever.

PRIME CARTAGENA is highly committed to fulfilling the commitment to keep your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.

cookies

A cookie refers to a file that is sent with the purpose of requesting permission to be stored on your computer, by accepting said file it is created and the cookie is then used to have information regarding web traffic, and also facilitates future visits to a website. recurrent. Another function that cookies have is that with them the web can recognize you individually and therefore provide you with the best personalized service on its website.

Our website uses cookies to be able to identify the pages that are visited and their frequency. This information is used for statistical analysis only and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service to websites, you do not give access to information from your computer or from you, unless you want it and provide it directly, visits to a website. You can accept or deny the use of cookies, however most browsers automatically accept cookies as it serves to have a better web service. You can also change the settings on your computer to decline cookies. If they are declined, you may not be able to use some of our services.

Links to Third Parties

This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or data protection of those other third party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.

Control of your personal information

At any time you can restrict the collection or use of personal information that is provided to our website. Every time you are asked to fill in a form, such as user registration, you can check or uncheck the option to receive information by email. In case you have checked the option to receive our newsletter or advertising you can cancel it at any time.

This company will not sell, assign or distribute the personal information that is collected without your consent, unless required by a judge with a court order.

PRIME CARTAGENA reserves the right to change the terms of this Privacy Policy at any time.

Terms and conditions of use

RELEVANT INFORMATION

It is a necessary requirement for the acquisition of the products offered on this site, that you read and accept the following Terms and Conditions that are written below. The use of our services as well as the purchase of our products will imply that you have read and accepted the Terms and Conditions of Use in this document. All the products that are offered by our website could be created, collected, sent or presented by a third web page and in such case they would be subject to their own Terms and Conditions. In some cases, to purchase a product, registration by the user will be necessary, with the entry of reliable personal data and definition of a password.

The user can choose and change the password for his account administration access at any time, in case he has registered and that it is necessary for the purchase of any of our products. primecartagena.com does not assume responsibility in the event that said key is given to third parties.

All purchases and transactions carried out through this website are subject to a confirmation and verification process, which could include verification of stock and product availability, validation of the payment method, validation of the invoice (if any) and compliance with the conditions required by the selected means of payment. In some cases verification via email may be required.

The prices of the products offered on this website are valid only for purchases made on this website.

LICENSE

PRIME CARTAGENA through its website grants a license for users to use the products that are sold on this website in accordance with the Terms and Conditions described in this document.

UNAUTHORIZED USE

If applicable (for sale of software, templates, or other design and programming products) you may not place one of our products, modified or unmodified, on a CD, website, or any other media and offer them for redistribution or resale of any kind.

PROPERTY

You cannot declare intellectual or exclusive property to any of our products, modified or unmodified. All products are the property of the content providers. Unless otherwise specified, our products are provided without warranty of any kind, express or implied. In no event shall this company be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses resulting from the use or inability to use our products.

REFUND AND WARRANTY POLICY

In the case of products that are non-tangible irrevocable merchandise, we do not issue refunds after the product is shipped, you have the responsibility to understand before purchasing. We ask you to read carefully before you buy it. We only make exceptions to this rule when the description does not fit the product. There are some products that may have a guarantee and the possibility of a refund, but this will be specified when purchasing the product. In such cases, the guarantee will only cover factory defects and will only become effective when the product has been used correctly. The guarantee does not cover breakdowns or damage caused by improper use. The terms of the guarantee are associated with manufacturing and operation failures under normal conditions of the products and these terms will only become effective if the equipment has been used correctly. This includes:

– According to the technical specifications indicated for each product.

– Under environmental conditions in accordance with the specifications indicated by the manufacturer.

– In specific use for the function with which it was designed from the factory.

– Under electrical operating conditions in accordance with the specifications and tolerances indicated.

ANTI-FRAUD CHECK

The customer’s purchase may be deferred for anti-fraud checking. It can also be suspended for a longer time for a more rigorous investigation, to prevent fraudulent transactions.

PRIVACY

The primecartagena.com website guarantees that the personal information you send has the necessary security. The data entered by the user or in the case of requiring a validation of the orders will not be delivered to third parties, unless it must be disclosed in compliance with a court order or legal requirements.

Subscription to promotional email newsletters is voluntary and may be selected at the time of creating your account.

PRIME CARTAGENA reserves the rights to change or modify these terms without prior notice.

MECHANISMS TO EXERCISE YOUR HABEAS DATA RIGHTS

If you consider it necessary to make a request related to your habeas data rights (rights to know, update, rectify and delete your data, revoke the authorization and those consigned in Law 1581 of 2012 and the regulations that complement it) you can contact via email info@primecartagena.com.

This Privacy Policy enters into force on the 1st day of month 4, 2023.